Delivery

Delivery On The Day (Delivery Monday - Saturday)

Your balloon gift will be sent by Royal Mail Next Day Tracked or Courier Delivery.

This means your balloon will have a delivery between 8am and 5pm on your chosen day (Monday to Saturday).

No signature is required and the box can be left with a neighbour or in a safe place if this option has been chosen.

Free Post 1-3 Days (Free but not a specific delivery date)

Your balloon gift will be sent by Royal Mail 1st Class post or a courier where needed and will be dispatched the day before delivery is requested. Please note that 1st Class deliveries are not guaranteed to arrive on a specific day. If your balloon requires a definite delivery date you should choose any other delivery option.

While Royal Mail deliver 80 to 90% of 1st Class post next day, there is no guarantee your balloon will arrive on the day chosen. Sorry but refunds for late delivery on balloons sent by 1st Class mail cannot be given. Please note 1st Class deliveries do not require a signature and we have no way to track your order.

Delivery On The Day, Before 1pm or 10am (Delivery Monday - Saturday)

Your balloon will be sent by Royal Mail Special Delivery or by Courier Delivery.

This means your balloon gift will have a delivery before your chosen time on your chosen day (Monday to Saturday).

No signature is required and the box can be left with a neighbour or in a safe place if this option has been chosen.

If for some reason a delivery attempt has not been made on the chosen day or before your chosen time you will be entitled to a refund of your delivery charge.

The delivery time chosen is a BEFORE time, before 1pm or before 10am can arrive anytime after 8am.

If recipient is out and you have requested to leave in a safe place or with a neighbour these instructions will be followed where possible. Please note that in the rare circumstances that there are no safe places or neighbours are not answering the box may be returned to the depot and a card left informing recipient.

If recipient is out and you have requested a signature the box will be returned to the depot and a card left informing recipient.

Please note if a card has been left re-delivery same day may not be possible.

BFPO Deliveries

British Forces deliveries cannot be guaranteed to arrive on the exact day selected and cannot be sent if the final destination is outside the UK.

Strike Action

In the case of a strike by Royal Mail or courier we will use an alternative couriers to make deliveries. Please note that timed deliveries (1pm & 10am) do not apply and deliveries will take place before the end of the working day.

Remote postcode areas

In some cases when ordering the earliest delivery date available will differ depending on the destination postcode due to Royal Mail or courier restrictions.